Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking tickets

To book tickets by phone, call us between 10.00am and 3.00pm, Monday to Friday, on +44 (0) 20 7787 3129 or email us. 

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0) 20 7787 3129.

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge to provide the support needed and additional assistance during the course of an emergency evacuation and so you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here. 

Box office

Our box office doesn’t have a lowered counter, so we ask that you speak to our staff upon arrival and they will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Visit the Getting to the venue page for all travel information and accessible options for getting to us.

In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access.

If you are driving there are two disabled parking bays just outside the front of the venue on Stockwell Road.

Your visit

If you need assistance or ramp access, let us know in advance and someone will meet you at the front of the venue. We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our ramp is to the left-hand side of the main doors, which also leads to the box office. It’s quite steep, but front-of-house staff will always be on hand to assist entry and exit.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Your visit

If you need assistance or ramp access, let us know in advance and someone will meet you at the front of the venue. We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our ramp is to the left-hand side of the main doors, which also leads to the box office. It’s quite steep, but front-of-house staff will always be on hand to assist entry and exit.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0) 20 7787 3129.

Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Auditorium

Once you’re in, there are no further levels and there’s an accessible platform to the left of the stalls area with a very good view of the stage.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

On ground level, the Ra Bar at the back of the auditorium has an accessible toilet controlled by a RADAR key which staff will provide access to if needed. Other toilets are available in the same area.

Bar service

There aren’t any lowered areas at our bars, unfortunately, but there is a bar in the auditorium that’s very close to the accessible platform and our bar staff will be happy to assist you. 

Cloakroom

Please let any staff member know if you need assistance for our cloakroom when you arrive and they will be happy to help you, our two cloakrooms are on the upper level. 

Medical room and emergencies 

We have a medics room in the foyer (ground level), if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it in the main foyer near the entrance. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.